Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions shall apply:

• "koko11" / "the Company" / "we" / "us" / "our" refers to the operator of the gaming platform accessible at https://koko11.cam, incorporated and licensed under applicable offshore gaming jurisdictions.
• "Platform" means the website, mobile applications, software, and all associated services operated by koko11 and available at https://koko11.cam.
• "User" / "Player" / "you" / "your" refers to any individual who accesses, registers with, or uses the Platform in any capacity.
• "Account" means a registered player account created on the Platform by completing the registration process.
• "Funds" refers to any Indonesian Rupiah (IDR / Rp) balance held within your koko11 Account, whether deposited by you or credited by koko11 in the form of bonuses.
• "Real Money Balance" means funds deposited directly by the User via approved payment methods, excluding bonus credits.
• "Bonus Balance" means promotional credits or bonus funds granted by koko11 under specific promotional terms.
• "KYC" means Know Your Customer — the identity and age verification process required by koko11 prior to processing withdrawals or granting full account privileges.
• "Gaming Services" encompasses all games, sports betting markets, togel (traditional Indonesian numbers lottery) draws, live casino tables, and any other wagering activities available on the Platform.
• "Prohibited Person" means any individual under 21 years of age, any person accessing the Platform from a jurisdiction where doing so is explicitly prohibited by applicable law, or any individual previously excluded or banned from the Platform.

2. Eligibility

2.1 Age Requirement

You must be at least 21 years of age to register an account or use the Gaming Services on koko11. By creating an account, you represent and warrant that you are 21 years of age or older. koko11 strictly enforces its minimum age policy and reserves the right to request proof of age at any time. Any account found to belong to a person under 21 will be immediately suspended, all winnings forfeited, and deposited funds returned at koko11's sole discretion after identity review.

2.2 Geographic Eligibility

koko11 is designed primarily to serve users residing in Indonesia. By accessing the Platform, you represent that you are doing so voluntarily and acknowledge the legal context described in our Legal Notice. Users residing in jurisdictions where accessing offshore gaming platforms is explicitly and unambiguously prohibited by enforceable national law are not permitted to register accounts. It is your sole responsibility to ascertain whether accessing koko11's Platform is lawful in your specific location before doing so.

2.3 Account Limit

Each individual user is permitted to hold exactly one (1) registered Account on the Platform. Opening multiple accounts (whether under the same or different identities) constitutes a material breach of these Terms and will result in immediate account termination, forfeiture of funds, and permanent Platform ban. Bonus funds obtained through duplicate accounts will be voided without exception.

2.4 Right to Refuse

koko11 reserves the right to decline any registration application or to close any existing account at its sole discretion, with or without providing reasons, subject to returning any unencumbered Real Money Balance in accordance with these Terms.

3. Account Registration

3.1 Registration Requirements

To register an Account with koko11, you must provide accurate, complete, and current information including your full legal name, date of birth, valid email address, active mobile phone number (Indonesian format preferred), and a chosen account password. You agree to maintain the accuracy of this information and update it promptly should any details change.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You must not share your login details with any third party. koko11 shall not be held liable for any loss or damage arising from unauthorized access to your Account resulting from your failure to keep your credentials secure. You must notify koko11 customer support immediately if you suspect unauthorized access to your Account.

3.3 Identity Verification (KYC)

koko11 operates a mandatory Know Your Customer (KYC) verification process to protect users, prevent fraud, and comply with international anti-money-laundering standards. KYC verification is required before your first withdrawal and may be requested at any time at koko11's discretion. Required documents typically include:

• Government-issued photo identification (KTP, SIM, or valid passport);
• Proof of residential address dated within the last three months (utility bill, bank statement);
• Proof of payment method ownership (bank book front page, screenshot of registered e-wallet);
• Selfie with identification document and a handwritten note showing date and "koko11" as requested by our verification team.

koko11 reserves the right to suspend withdrawal privileges pending successful KYC completion. Failure to provide requested documentation within 30 calendar days of a verification request may result in Account suspension.

3.4 Accurate Information

Providing false, misleading, or fraudulent registration information constitutes an immediate material breach of these Terms. koko11 reserves the right to void all associated transactions, forfeit Bonus Balances, and refer cases involving suspected fraud or identity theft to appropriate authorities.

4. Deposits & Withdrawals

4.1 Accepted Deposit Methods

koko11 accepts deposits via the following Indonesian banking channels: Bank Central Asia (BCA), Bank Rakyat Indonesia (BRI), Bank Negara Indonesia (BNI), Bank Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon. Minimum deposit amounts and applicable processing windows are published on the Platform's deposit page and may be updated from time to time without prior notice.

4.2 Deposit Processing

Deposits made via BCA, BRI, BNI, and Mandiri are typically credited to your Account balance instantly upon successful bank transfer confirmation. Processing times for other banking methods may vary. koko11 is not responsible for delays caused by your bank's internal processing systems, scheduled maintenance periods, or national banking holidays.

4.3 Withdrawal Eligibility

Withdrawal requests are subject to successful KYC verification, satisfaction of any applicable bonus wagering requirements, and account standing in good status with no active fraud investigations. Withdrawal requests must be directed to the same bank account used for the most recent deposit, unless otherwise verified and approved by koko11's compliance team.

4.4 Withdrawal Processing Times

koko11 targets same-day processing for withdrawal requests submitted by verified accounts before 14:00 WIB (Western Indonesia Time, UTC+7) on business days. Requests submitted after this cut-off or on weekends are processed on the next available business day. These timelines represent operational targets, not contractual guarantees, and actual transfer receipt depends on your receiving bank's processing schedule.

4.5 Currency

All transactions on the koko11 Platform are conducted in Indonesian Rupiah (IDR / Rp). koko11 does not currently accept cryptocurrency, foreign currency transfers, or third-party payment accounts. Any funds deposited in a currency other than IDR will be rejected and returned.

4.6 Withdrawal Limits

Minimum and maximum withdrawal limits are published on the Platform. koko11 reserves the right to conduct additional verification for withdrawal requests that exceed standard thresholds. Large withdrawals may be processed in installments at koko11's discretion, with full amounts settled within a reasonable timeframe.

4.7 Anti-Money-Laundering

koko11 complies with international anti-money-laundering standards and will not process withdrawals where deposits have not been sufficiently wagered. Deposits must be genuinely used for gaming activity, not merely cycled through the Platform to move funds. Accounts showing patterns consistent with money laundering will be suspended and reported to relevant authorities without prior notice.

5. Bonuses & Promotions

5.1 Bonus Eligibility

koko11 offers various promotional bonuses at its sole discretion. Bonuses are available to eligible registered users who meet the specific eligibility criteria stated in each promotion's individual terms. Unless explicitly stated otherwise, bonuses are available to one account per household, per device, per IP address, and per payment method.

5.2 Wagering Requirements

All bonus funds are subject to wagering requirements before withdrawal. The specific wagering multiplier, eligible game contributions, maximum bet per round during wagering, and expiry period for each bonus are detailed in the specific promotion's terms page. As a general guideline: slot games typically contribute 100% toward wagering requirements; live casino games contribute 10–25%; sports bets contribute subject to minimum odds thresholds; togel bets may be excluded from wagering contribution unless stated otherwise.

5.3 Bonus Abuse

koko11 reserves the right to void bonus funds and any winnings derived therefrom if it detects, in its reasonable judgment, any evidence of bonus abuse. Bonus abuse includes but is not limited to: creating multiple accounts to claim bonuses repeatedly; placing low-risk or matched wagers designed primarily to satisfy wagering requirements rather than for genuine gaming entertainment; and coordinated group activity involving related accounts claiming the same promotion.

5.4 Modification and Withdrawal of Promotions

koko11 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice. Bonus funds already credited to an Account and actively being wagered will be honored under the terms in force at the time of crediting, subject to any system corrections or error rectifications.

6. Gameplay Rules

6.1 Fair Play

All games and betting markets on koko11 use certified random number generation (RNG) technology or live dealer operations supplied by internationally licensed providers including Evolution Gaming, Pragmatic Play, PG Soft, and others. Game results are determined by mathematically fair algorithms independent of koko11's commercial interests.

6.2 Game Malfunction

In the event of a software or hardware malfunction that affects a game in progress, koko11 reserves the right to void the affected game round and return any wagers placed during the malfunction. koko11 accepts no liability for any losses or inconvenience caused by technical failures beyond its direct control, including third-party game provider outages, internet connectivity issues on the user's side, or scheduled platform maintenance.

6.3 Sports Betting

Sports betting markets including football match betting (covering BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, and Champions League among others), bandar bola (Indonesian-style ball-odds betting), and mix parlay (accumulator) bets are governed by the specific sportsbook rules published on the Platform. In cases of match abandonment, postponement, or cancellation, koko11 follows industry-standard settlement rules as specified in the sportsbook terms section.

6.4 Togel Lottery

Togel draws are based on officially published international lottery results from licensed draw operators in Singapore, Hong Kong, Sydney, and Macau. koko11 does not control or influence draw outcomes. Disputes regarding result accuracy must be submitted within 24 hours of the relevant draw announcement.

7. Responsible Gaming

koko11 is committed to promoting responsible gaming practices. We believe that gaming should be a form of entertainment, not a source of financial stress or personal harm. As part of our responsible gaming framework, we offer the following player protection tools:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit limits through your account settings.
• Sess ion Time Reminders: Configure session duration alerts to notify you when you have been playing for a specified period.
• Self-Exclusion: Request temporary or permanent self-exclusion from the Platform by contacting our customer support team. Temporary exclusions are available for periods of 1 week, 1 month, 3 months, or 6 months. Permanent self-exclusion is irreversible.
• Reality Checks: Periodic on-screen notifications reminding you of time spent and net gaming activity during your session.
• Account Cooling-Off: Request a short-term account suspension of 24–72 hours without triggering full self-exclusion procedures.

If you believe your gaming behavior is becoming harmful, please visit our dedicated Responsible Gaming page or contact our support team immediately. koko11 takes problem gambling seriously and will act promptly to assist any user who reaches out for help.

koko11 strictly enforces the 21+ age restriction on all gaming services. We do not permit minors to access our Platform under any circumstances.

8. Intellectual Property

All content on the koko11 Platform — including but not limited to the koko11 brand name, logo, website design, graphics, user interface elements, text, software code, game content supplied by third-party providers, and promotional materials — is protected by applicable intellectual property laws and remains the exclusive property of koko11 or its licensed content providers.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. You may not reproduce, distribute, modify, publicly display, reverse-engineer, or create derivative works from any Platform content without express prior written consent from koko11.

Third-party game content (including game graphics, sounds, and mechanics) is the intellectual property of the respective game providers and is used by koko11 under commercial licensing agreements. Any unauthorized reproduction or distribution of third-party game content is strictly prohibited and may constitute an independent infringement of those providers' rights.

9. Privacy & Data

koko11 collects, processes, and stores your personal data in accordance with our Privacy Policy, which forms an integral part of these Terms & Conditions and is incorporated herein by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

We implement industry-standard security measures including SSL/TLS encryption for data in transit, encrypted storage for sensitive personal and financial data, and access controls limiting internal data exposure to authorized personnel only. However, no digital transmission or storage method is entirely impenetrable, and koko11 cannot guarantee absolute data security against all potential threats.

koko11 does not sell your personal data to unaffiliated third parties for their own commercial purposes. Data sharing is limited to payment processors, identity verification providers, licensed game suppliers, and regulatory authorities as required by our licensing obligations — all subject to appropriate data protection agreements.

10. Limitation of Liability

10.1 General Limitation

To the fullest extent permitted by applicable law, koko11, its directors, officers, employees, affiliates, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of winnings, loss of data, loss of goodwill, or business interruption, even if koko11 has been advised of the possibility of such damages.

10.2 Platform Availability

koko11 does not warrant that the Platform will be available continuously, error-free, or free from viruses or other harmful components. Scheduled maintenance, emergency technical work, or circumstances beyond koko11's control (including internet infrastructure failures, force majeure events, or third-party service outages) may result in temporary Platform unavailability. koko11 will make reasonable efforts to minimize disruption and notify users of planned maintenance in advance.

10.3 Betting Outcome Disclaimer

All gaming and betting outcomes on the Platform are subject to chance. koko11 makes no representations or warranties regarding the likelihood of winning on any game or betting market. Past performance of any game, bet type, or strategy does not indicate or guarantee future results. Users participate in gaming activities at their own risk and should only wager funds they can afford to lose.

10.4 Maximum Aggregate Liability

In any event, koko11's maximum aggregate liability to any individual user arising from or relating to these Terms, the Platform, or the Gaming Services shall not exceed the total Real Money Balance deposited by that user and remaining unplayed in their Account at the time the claim arises.

11. Prohibited Conduct

The following actions constitute prohibited conduct on the koko11 Platform and may result in immediate account suspension, forfeiture of funds, and/or legal action:

• Registering more than one Account, whether under your own identity or a fictitious identity;
• Providing false, inaccurate, or misleading registration or KYC information;
• Using software, bots, scripts, or automated tools to place bets, manipulate game outcomes, or circumvent Platform security measures;
• Exploiting software bugs, game errors, or technical vulnerabilities for financial gain rather than reporting them to koko11;
• Engaging in collusion with other users or coordinated group strategies designed to systematically gain unfair advantage over the house or other players;
• Engaging in any form of money laundering, fraud, or financial crime using the Platform;
• Attempting to charge back, dispute, or reverse any deposit transaction after using the deposited funds for gaming activity;
• Accessing the Platform while subject to a self-exclusion order, whether placed by you or imposed by koko11;
• Harassing, threatening, or abusing koko11 staff or other users through any communication channel;
• Attempting to circumvent geographic access restrictions through VPN, proxy, or other IP-masking technologies.

12. Account Termination

12.1 Termination by koko11

koko11 reserves the right to suspend or permanently terminate any Account at its sole discretion, including — but not limited to — circumstances where a user has breached any provision of these Terms, is suspected of fraudulent activity, has been identified as a Prohibited Person, or where continued operation of the Account poses a compliance, legal, or reputational risk to the Platform. In the event of termination for cause, koko11 may forfeit Bonus Balances and withhold Real Money Balances pending the outcome of any fraud or compliance investigation.

12.2 Voluntary Account Closure

You may request voluntary closure of your Account at any time by contacting koko11 customer support. Prior to closure, all pending wagering requirements attached to active bonuses will be voided. Any remaining Real Money Balance will be returned to you via your verified bank account within a reasonable processing period, provided all KYC requirements have been satisfied and no outstanding compliance reviews are pending.

12.3 Effect of Termination

Upon termination of your Account — whether voluntary or initiated by koko11 — your license to use the Platform immediately ceases. Provisions of these Terms that by their nature should survive termination (including Sections 8, 9, 10, 11, and 13) shall continue to apply after termination.

13. Governing Law & Dispute Resolution

13.1 Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them — whether contractual, tortious, or otherwise — shall be governed by and construed in accordance with the laws of the jurisdiction in which koko11 holds its gaming license. Indonesian users acknowledge that koko11 is an offshore operator and that Indonesian domestic law may have limited applicability to disputes arising from international online gaming services.

13.2 Dispute Resolution Process

In the event of any dispute regarding gameplay outcomes, account transactions, or the application of these Terms, users must first submit a formal complaint to koko11 customer support in writing (via email to [email protected]) providing full details of the dispute, relevant account information, and any supporting evidence. koko11 commits to acknowledging all formal complaints within 48 hours and providing a substantive response within 14 business days.

13.3 Escalation

If a dispute cannot be resolved through koko11's internal complaints process, users may escalate the matter to the relevant regulatory authority under whose license koko11 operates. Details of the applicable regulatory body are available upon written request to koko11 customer support.

13.4 Class Action Waiver

You agree that any disputes with koko11 will be pursued on an individual basis only and not as part of a class, collective, or representative action. You waive any right to participate in class-action proceedings against koko11 to the extent permitted by applicable law.

14. Amendments to These Terms

koko11 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, koko11 will notify registered users via the email address associated with their Account and/or by displaying a prominent notice on the Platform. The "Last Updated" date at the top of this page reflects the date on which the most recent version came into effect.

Your continued use of the Platform following notification of updated Terms constitutes acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure as described in Section 12.2. It is your responsibility to review these Terms periodically to stay informed of any updates.

15. Contact Information

If you have any questions, concerns, or formal complaints regarding these Terms & Conditions or any aspect of the koko11 Platform, please contact our customer support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the chat widget on the Platform
• Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays
• Languages Supported: Indonesian (Bahasa Indonesia) and English
• Response Time Target: Live chat within 5 minutes; email within 24 hours on business days

For KYC document submissions, account verification queries, and formal written complaints, email correspondence is preferred as it creates a documented record for both parties. Please include your registered username and Account ID in all correspondence to facilitate efficient processing of your inquiry.

koko11 is committed to treating all user communications with professionalism, confidentiality, and respect. We aim to resolve all queries at first contact where possible and to escalate complex matters to specialist teams within our agreed response windows.